Call Centre Team Leader (Changi)
-
Changi Airport MRT, Changi
Changi Prison Complex (Cluster A), 984E Upper Changi Road North, Singapore, 506987
- 全职
- 5.5天工作制
S$2300 - 2500 / 每月
Responsibilities:
- Assist in managing the agents and Call Centre operations
- Handle complaints and manage service recovery
- Handle the recruitment, training, and development of the agents
- Provide administrative support in the Call Centre
- Cover the Team Managers' duties and shift where necessary
- Any other ad-hoc tasks that may be assigned by the management
Requirements:
- Minimum GCE'O' level qualification or equivalent
- Proficient in relevant computer applications and skills (Microsoft Applications)
- Must be able to handle stress extremely well
- Good verbal communication skills
- Minimum 1 year experience in a call centre setting is advantageous
- Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)
Other Information:
- Monthly basic salary range of $2,300 to $2,500
- 5.5-days work-week including Saturday (on rotation basis)
- Official working hours are from 10am to 7pm from Mondays to Fridays, and alternate Saturdays
- Workplace is at Upper Changi area of Singapore (more information during the interview)
- Recruitment is subject to background check and clearance
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