Senior UX Designer - 1653
What you’ll do
- Lead product design from discovery to delivery with minimal supervision
- Translate agency and public needs into journeys, flows, and interfaces that are clear, predictable, and account for edge cases
- Design booking flows mainly for web (desktop and mobile), with some app work, and extend them to conversational and AI-assisted channels, keeping booking rules and confirmations consistent across each
- Plan and conduct user research and usability testing with both public officers and members of the public, and synthesise findings into actionable insights
- Facilitate workshops with agency stakeholders to clarify complex operational requirements, and decide which needs the platform should support and which are agency-specific
- Present and advocate design decisions to senior stakeholders, including the trade-offs behind them
Requirements
- 7+ years of experience designing digital products, including owning projects end-to-end from framing to design handoff
- Strong systems thinking, with a track record of designing rule-driven or configurable products where a change in one part of the product affects others
- Able to reason critically and logically: break down ambiguous problems, identify edge cases and failure states, and structure solutions that continue to work as new use cases are added
- Hands-on experience designing task-oriented conversational flows, including handling ambiguous requests, confirming before irreversible actions, recovering from misunderstandings, and handing off to a structured interface
- Can explain design decisions and the reasoning behind them to technical and non-technical audiences, including senior management
- Skilled in Figma, prototyping, and AI-enabled design tools (e.g., Figma Make, Lovable), with a portfolio of shipped responsive web and app designs for production systems
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