Customer Service (Public Feedback)
- 合约
- 5天工作制
S$3200 / 每月
-
Location: Hill Street
Working Schedule: Mon - Thu (8.30am - 6pm) Fri (8.30am - 5.30pm)
Responsibilities
- Review and respond to public feedback and enquiries received via email, online platforms, and phone calls.
- Oversee and guide service vendors in handling routine feedback cases and review draft responses before they are sent.
- Manage more complex feedback and enquiry cases, ensuring issues are properly assessed and addressed.
- Provide timely interim updates to members of the public while cases are being reviewed.
- Coordinate with internal departments and external government agencies to investigate and resolve public concerns.
- Track and monitor case progress to ensure timely closure in line with service standards.
- Prepare and maintain records, reports, and case documentation.
- Analyse feedback trends and recurring issues to support service improvement initiatives.
- Assist in the preparation of regular management reports and service performance reports.
Requirements
- Prior experience in customer service
To help us review your application faster, please complete the short Recruiter Agent screening when you receive the link.
Yana Norzamry | Personnel Registration No: R26160959 | EA Licence No.91C2918
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