客服专员
-
Jurong West MRT, Jurong West
+ 11 个其他
- 全职
- 班次
S$2400 - 2700 / 每月
Are you a people person who enjoys sales and building relationships?
We are looking for a confident and results-driven Customer Service Officer to join our clinic team. This is more than a traditional customer service role — you will play an active part in growing the clinic, converting opportunities and building long-term patient relationships.
Responsibilities
- Convert – Engage patients, understand their needs and support the conversion of recommended care plans.
- Follow Up – Manage leads and patient follow-ups, handle objections and close opportunities.
- Retain – Build strong relationships and encourage patients to continue and renew their care.
- Grow – Generate referrals from existing patients and support patient acquisition activities.
- Recommend – Introduce relevant clinic products and services based on patient needs.
- Engage – Create a positive patient experience from their first visit onwards.
- Advocate – Develop opportunities for genuine Google reviews, testimonials, case studies and patient stories.
- Collaborate – Work closely with Doctors and the clinic team to ensure a seamless patient journey.
We’re looking for someone who:
- Has proven sales or business development experience.
- Is confident communicating with customers and building rapport.
- Enjoys working towards targets and achieving results.
- Are comfortable handling objections and closing sales.
- Has strong follow-up and relationship-building skills.
- Is proactive, positive and takes ownership of their work.
- Can balance commercial results with a genuine focus on customer experience.
- Willingness to support neighbouring clinics through cross-deployment when required.
- Able to work shifts, including weekends and evenings when required.
Experience in healthcare, wellness, insurance, hospitality, retail or B2C sales will be an advantage.
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