(紧急) IT Helpdesk工程师 | 红山
-
Bukit Merah, Central Region
F40 Taxi Stand outside Redhill MRT, 920 Tiong Bahru Road, Singapore, 158792
- 全职
- 5天工作制
S$2500 - 3000 / 每月
Industry: Healthcare
Working Days & Hours: 5 days per week (rostered on any day of the week), 8–9 hours per day between 7:30 AM and 9:00 PM
Job Responsibilities
- Provide remote/off-site IT support to end users within a healthcare environment.
- Attend to incoming calls and IT service requests promptly and professionally.
- Provide first-level troubleshooting and resolution for technical issues.
- Respond promptly to user queries received via phone, voicemail, email, and other support channels.
- Accurately assess, diagnose, and resolve reported IT issues.
- Log, track, and manage incidents and service requests through to resolution.
- Provide first and second-level support for issues related to desktops, LAN, WAN, centralized infrastructure, and voice services.
- Support user account administration, including account activation, modification, and termination.
- Escalate unresolved or complex technical issues to the appropriate support teams.
- Provide timely updates to users on the status and resolution of reported issues.
- Ensure service requests and incidents are handled in accordance with established service standards and SLAs.
- Maintain a high level of customer service and user satisfaction.
Requirements
- NITEC, Higher NITEC, or Diploma in IT, Computer Engineering, Information Technology, or a related discipline.
- Immediate availability is preferred.
- Candidates with N-Level qualifications and at least 1 year of relevant IT support experience may also be considered.
- Basic knowledge of desktop/laptop troubleshooting and Windows environments would be advantageous.
- Strong interest in IT support with a willingness to learn.
- Comfortable working in a healthcare environment.
- Able to work on a 5-day roster, including weekends and Public Holidays.
EA: PrimeStaff Management Services Pte Ltd | 95C5411
EAP: Sankari | R24120729
EA License No: 95C5411
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