🤝☎️ Call Centre Agent (Accepting No Direct Exp) @ 📍 YCK 💵 Up to $2,600 ⭐ 1 Year Contract #FL
🤝 Call Centre Agent (INBOUND CALLS) ☎️✨
📍 Location (Nearest MRT): Yio Chu Kang
💵 Salary: Up to $2,600 Basic Salary (Depends on Highest Education & Relevant Experience)
🪙Incentives: Yes, variable based on performance
📅 Duration of Work: 1 Year Contract Renewable & Convertible!)
⌛ Work Days & Hours:
- Monday to Thursday: 8.30 AM to 6.00 PM
- Friday: 8.30 AM to 5.30 PM
-
Responsibilities:
- To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
- Attend to customers’ feedback or complaints in a timely manner.
- To handle calls within the First Call Resolution and only to escalate complex cases to Department Officer.
- Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
- Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
- To meet the productivity components on both individual and team level (SL targets)
- Taking care of own wellbeing and contribute productively and effectively.
- To meet the quality components (CSAT, monthly quiz and audit targets)
- To be cross trained in another skillset or domain
-
Requirements:
- Minimum 'N' Level qualification or higher
- Must have a good attitude, keen to learn
- Strong interest in pursuing a career in a call centre environment
- Ability to thrive in a fast-paced work, multi-tasking environment
-
💗 For faster response, you can 📲 text me your resume via WhatsApp @ 8338 3121 [Attn: Fiona]
Please note that only shortlisted candidates will be notified.
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Fiona Leow (R21100211)
Senior Consultant
RecruitFirst Pte Ltd (E.A. 13C6342)
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