[Central] Guest Service Officer
-
Great World MRT, River Valley
Orchard Boulevard MRT Station (TE13), 20 Orchard Boulevard, Singapore, 248654
- 全职, 合约
- 班次
S$2635 - 2700 / 每月
Duration: 2 Month Maternity Cover
Working days: 5-day work week (Rotating shift – Morning, Afternoon, and Night inc. Weekend/PH)
Working Hours: 44 hours/week
Basic Salary: $2635 to $2700 (Based on experience), Meal allowance and Night Shift allowance
Responsibilities
- Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
- Provide courteous and efficient service, striving to fulfill each guest’s request whenever possible.
- Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
- Maintain good guest relations with in-house guests at all times.
- Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
- Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
- Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
- Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
- O-Level or equivalent
- Willing to work rotating shifts, weekends and Public Holiday
- Positive attitude with outgoing personality and good communication skill
- Experience in hospitality and knowledge of HMS will be advantageous
This hiring is supported by NTUC's e2i.
We regret to inform that only shortlisted candidates will be notified.
EA License No: 07C5771
EA Personnel No: R25128887
EA Personnel Name: Vivian Soh Sian Lik
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