Front Office **ONLY SINGAPOREANS/PR MAY APPLY**
-
Outram Park MRT, Outram
Pearl'S Hill Terrace, 195 Pearl'S Hill Terrace, Singapore, 168976
- 全职
- 5天工作制
S$2000 - 2800 / 每月
Responsibilities:
- Guest Check-In and Check-Out: Assisting them with the check-in process and allocating rooms and providing keys or access cards. Managing the check-out process, including settling bills, handling payments, and addressing any final questions or concerns.
- Reservations Management: Handling room reservations, cancellations, and modifications. Coordinating with the reservations department to ensure accurate booking details.
- Customer Service and Guest Relations: Addressing guest requests, concerns, and complaints promptly and effectively. Ensuring a high level of guest satisfaction and maintaining a welcoming atmosphere.
- Communication Hub: Coordinating with the housekeeping department to update room status (clean, vacant, occupied).
- Handling Payments and Financial Transactions: Processing payments for room charges, services, and other hotel-related expenses. Handling currency exchange for guests, if applicable.
- Maintaining Guest Records: Keeping accurate records of guest stays, room charges, and special services provided.
- Bell Desk and Concierge Services: Assisting with luggage handling, transportation arrangements, and other guest services.
- Managing Room Inventory and Allocations: Monitoring room availability and updating the system as guests check in and out.
Experience and Qualifications Required:
- Minimum 2-3 years hotel Front Office experience.
- Experience interacting with international guest. Good command of spoken and written English is required.
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