SIM Professional Development and Enterprise Learning
Complaint is a Gift
Course Level
Early CareerCourse Duration
1 DayIndustries
Customer Service / ReceptionistsFunding
SkillsFuture CreditCourse Introduction
Delivering positive customer experiences consistently, especially in difficult situations is challenging.
Change the way you think about complaints in this 1-day programme by learning to build customer relations and listen
with empathy.
Who is this Course for?
Level 1 - Admin & Support
Level 2 - Supervisor, Executive, & Emerging Managers
Course Outline
- Understand why customers complain and their needs at two levels
- Learn about common complaints and normal responses
- Explore the “Complaint is a Gift” strategy which looks at complaints differently and change your attitude towards complaints
- Recognise the importance of dealing with emotions when handling complaints and process complaints more effectively
- Create a “Complaint Welcome” culture to win loyal customers
Course dates:
25 April 2022
5 July 2022
4 October 2022
Pricing
Full Course Fee (excl GST): SGD 500
Full Course Fee with GST: SGD 0535.00
Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 285
Fee SG Citizen aged 40 & above (incl GST): SGD 185
From 1 Jan 2024, all consumer goods and services are subject to the new GST rate change required by IRAS. Price displayed is only indicative and subject to changes by the course provider.
Kindly check with the course provider directly on the relevant subsidies and charges while registering interest.
