NTUC LearningHub
RESPOND TO SERVICE CHALLENGES (SYNCHRONOUS E-LEARNING)
Course Level
Early CareerCourse Duration
2 DaysIndustries
GeneralFunding
SkillsFuture Credit Skills Development FundCourse Introduction
This program will equip you with skills and knowledge to respond effectively in challenging service situations. Service professionals are encouraged to demonstrate positive verbal and non-verbal communication skills during interaction with customers and when identifying issues leading to the service challenges. Organisational service recovery and escalation procedures in response to service challenges are also shared and practiced.
Who is this Course for?
Frontline staff (i.e. customer service representatives, store advisors, service crew etc.) dealing with internal and/ or external customers.
Course Outline
* Organisations Procedures for Responding to Service Challenges
* Issues that Trigger Service Challenges.
* Responding to Service Challenges Professionally
Pricing
Full Course Fee (excl GST): SGD 330.00
Full Course Fee with GST: SGD 359.70
Fee SG Citizen Aged 21-39 or SG PR aged 21 & above (incl GST): SGD 188.10
Fee SG Citizen aged 40 & above (incl GST): SGD 122.10
From 1 Jan 2024, all consumer goods and services are subject to the new GST rate change required by IRAS. Price displayed is only indicative and subject to changes by the course provider.
Kindly check with the course provider directly on the relevant subsidies and charges while registering interest.
