EON Consulting & Training Pte Ltd
Advance Skills for Administrative Professionals
Course Level
Early CareerCourse Duration
1 DayIndustries
Administrative / ClericalFunding
Workfare Training Support Union Training Assistance ProgrammeCourse Introduction
Elevate your professional standing with this course, designed to empower you with advanced skills and strategies for navigating complex organisational dynamics and expertise as an advanced administrative professional.
After the workshop, you will be able to:
- Articulate the roles and contributions of stakeholders in relation to their relationships, authority and influence within organisational contexts
- Determine the aspects and characteristics of relationships among stakeholders with stakeholder mapping techniques
- Manage stakeholders’ expectations using root cause analysis aligned with organisational resources
- Exhibiting resourcefulness when serving as organisation’s main contact point or representative for communicating with stakeholders, addressing queries and providing clarifications
- Represent the organisation’s interests when using assertiveness techniques to align stakeholder expectations during the engagement session
Who is this Course for?
Experienced executives, officers, assistants, secretaries, and receptionists working in office administration, support, services, and operations.
Course Outline
1. Setting the Context – Common Challenges Encountered by Administrators
2. Understanding Power and Influence
3. Stakeholder Mapping Models & Application
4. Visualising Relationships Between Stakeholders
5. Overview on Types of Problem Solving & Decision-Making Approaches
6. Root Cause Analysis
7. Common Administrative Challenges
8. Introduction to Resourcefulness
9. Understanding Assertiveness
10. Managing Stakeholders’ Differences
Pricing
Pricing Details A *Fee SG Citizen Aged 21-39 or SG PR aged 21 & above.
$190 exclu GST
$34.20 GST
$224.20 inclu GST
Pricing Details B *Fee SG Citizen aged 40 & above.
$114.00 exclu GST
$34.20 GST
$148.20 inclu GST
