JUMBO Group of Restaurants Pte. Ltd.
Elevate Customer Experience: Service Excellence Level 1 (English)
Course Level
Early CareerCourse Duration
3 DaysIndustries
Hospitality / F&BFunding
No FundingCourse Introduction
This course is designed to provide foundational knowledge and practical skills to enhance customer service in the F&B industry, focusing on customer experience and service excellence. Participants will gain an understanding of the customer's journey and how service standards impact their overall experience. They will also learn to identify and utilize different service routes, as well as the functions of various departments in a restaurant, such as front-of-house and back-of-house.
Who is this Course for?
• Frontline F&B staff wanting to enhance customer service skills.
• New hires or trainees seeking a strong service foundation.
• Service professionals aiming to improve customer interactions.
Course Outline
Course Objectives:
• Understanding the customer’s experience and how it’s influenced by service standards.
• Identifying different service routes and how they affect service flow.
• Understanding the functions of restaurant departments.
• Effectively handling customer questions and concerns, ensuring accurate information capture.
• Mastering the art of phone etiquette to represent the brand positively.
• Demonstrating best practices in table settings, tray handling, and table service.
Pricing
$660 exclu GST
$59.40 GST
$719.40 inclu GST