Assistant Restaurant Manager (Osteria Mozza)

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Location:
Orchard Boulevard MRT, Orchard
ION Orchard, 2 Orchard Turn, Singapore, 238801
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Job Types: Full Time
Timing/Shifts: Shifts

S$3800 - 4500 / month

RESPONSIBILITIES

Responsible for all functions of the Front-of-House team of Servers, Hosts and Bartenders.
Act as Manager‑on‑Duty when required, providing leadership, decision‑making, and escalation support during service.
Lead service recovery efforts during service, resolving guest concerns professionally and empathetically.
Deliver, lead and train the team on service standards, beverage and wine knowledge, upselling skills, and other key competencies.
Manage database of VIPs, regular guests, and special requests professionally.
Review daily sales reports, guest counts, average spend, and service performance to identify trends and opportunities for improvement.
Manage and optimize manpower (including team schedules, leave plans, delegating responsibilities) to ensure efficiency, cost optimization, and smooth daily operations.
Support GM/AGM in achieving budgeted revenue, cost, and profitability targets through disciplined daily operations.
Ensure accurate handling of voids, discounts, complimentary items, and adjustments.
Maintain strong POS discipline to ensure accurate sales recording, inventory tracking, and reporting integrity.
A focus on wines through upkeeping the wine portfolio in line with quality, cost and inventory standards.
Any other duties as assigned by the Management.

REQUIREMENTS

2-3 years of managerial experience in an upscale dining environment, with a passion for excellence in hospitality.
Positive and solution‑oriented mindset, able to adapt quickly to changing needs and responsibilities.
Strong leadership and people‑focused management skills, to coach and develop the team.
Calm and composed under pressure, able to navigate busy service periods with professionalism and care for both guests and team.
An outgoing and engaging personality, with dedication and willingness to support extended hours when required.
Strong knowledge of wines, complemented by a broad appreciation of international wine regions and styles.