Senior / Guest Service Assistant - Orchard Cluster by Far East Hospitality
-
Orchard MRT, Orchard
+ 3 others
- Full Time
- 5 Day Week
*******ONLY SINGAPOREANS MAY APPLY********
Summary
This position ensures a smooth and positive guest experience by handling requests, inquiries, and feedback in a professional and courteous manner. The role involves close coordination with the Concierge team to support guest arrivals and departures.
Responsibilities
- Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries.
- Collaborate closely with Concierge on guests ‘arrival and departure.
- Establish contacts with house guests/ long-staying guests and offer assistance when needed.
- Conduct courtesy calls to guests.
- Stay well-versed and updated on all tourist-related information.
- Maintain and manage stock of promotional materials for daily operations. Perform any other duties assigned by supervisors, carrying them out diligently and professionally.
Requirements
- Minimum Secondary school education or equivalent; hospitality or customer service experience preferred..
- Friendly and service-oriented, with good communication and interpersonal skills.
- Team player who can work closely with Front Office and other hotel departments.
- Neat and professional appearance with a positive work attitude.
- Willing to work rotating shifts, weekends, and public holidays.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
About the Employer
BRN/UEN: 201313701N
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