Guest Service Executive (The Clan Keeper) - The Clan Hotel by Far East Hospitality

*******ONLY SINGAPOREANS MAY APPLY********

Responsibilities

• Deliver warm, personalized and memorable experiences that reflect The Clan Hotel's unique heritage-inspired hospitality.
• Build meaningful relationships with guests by understanding their preferences and anticipating their needs.
• Serve as a cultural ambassador, sharing local insights, heritage stories and curated recommendations.
• Handle guest enquiries, requests, feedback and concerns promptly and professionally.
• Coordinate personalized arrangements, reservations, transportation and special occasions for guests.
• Collaborate closely with hotel departments to ensure a seamless and exceptional guest journey.
• Maintain accurate guest profiles and preferences to enhance service personalization.
• Promote hotel facilities, services and experiences to maximize guest satisfaction and engagement.
• Uphold the highest standards of professionalism, grooming and service excellence at all times.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.