Customer Service Officer (EAST) + Joining Bonus + Transport Provided
-
Changi Airport MRT, Changi
Airline House, 25 Airline Road, Singapore, 819829
- Full Time
- 5 Day Week
S$2000 - 2400 / month
YOUR ROLE
The Warehouse Customer Services Administration (CSA) acts as the primary interface between customers and warehouse operations. The role ensures accurate order processing, timely communication, and service‑level compliance while supporting smooth coordination between customers, warehouse teams, transport providers, and internal stakeholders in a contract logistics environment.
WHAT YOU WILL BE DOING
- Communicate with customer, warehouse and forwarder in day-to-day operations
- Responsible to meet all operational key performance indicators and required service standard
- Ensure proper keeping of cycle count sheet by respective Customer Service Executive / Officer for audit trail purpose
- Responsible in reconciling all stock discrepancies
- Shipment booking and transport arrangement
- Experience in order processing
- Collate and compute the monthly KPI report
- Ensure the Customer Service Executive / Officer submit the KPI per established schedule
- Maintain inventory accuracy between us and customer’s WMS system
WHAT ARE WE LOOKING FOR
- Preferably Diploma in Logistics or Business Admin
- Product and System knowledge & MS Office Skills
- Customer Service Orientated
About the Employer
BRN/UEN: 198304000N
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