Order Fulfilment Assistant
-
Orchard MRT, Orchard
Ngee Ann City, 391 Orchard Rd, Singapore, 238873
- Full Time
- Shifts
S$2200 - 2500 / month
Working as part of the website store (WSS) team, fulfillment assistants are responsible for ensuring customers’ orders are delivered to customers safely in proper packaging, maintaining cleanliness of storage spaces, performing quality checks, as well as assisting with other administrative tasks.
Duties and Responsibilities:
• Coordinates order processing, delivery and returns of customers’ orders across E-Commerce platforms & marketplaces (Lazada, Shopee, Website and TikTok.)
• Inspects items for any damages or defects before shipment.
• Fills customer orders promptly by reviewing order forms to ascertain scan numbers, sizes, colors, and merchandise quantities.
• Attaches identification information, including pricing, to products.
• Manages product listings and promotions and ensure all information are accurate on the E-Commerce platforms and marketplaces
• Answers customer questions about shipments and deliveries
• Ensures orders are picked up and delivered on time.
• Handles returns and exchanges of defective and damaged items.
• Disposes damaged or obsolete stock items properly or returns them to vendors.
• Monitors and manages inventory level to ensure healthy stock levels to meet sales forecast
• Stocks shelves and racks with new or transferred merchandise and maintains products in an organized manner to facilitate inventory and shipping processes.
• Upholds cleanliness and tidiness standards in the work and storage areas
• Performs other duties as assigned by website store managers.
Requirements:
• Computer-savvy and willing to learn new technology.
• Able to understand English written in product labels, order invoices et cetera.
• Able to carry and lift heavy items of more than 10kg.
• Comfortable working on shift hours, weekends and public holidays.
Work Schedule:
• Working Days: Monday to Sunday
• Working Hours: 9:30am to 6:30pm (with 1 hour lunch break)
• Number of Off Days in a Month: 6
• Replacement off days for working on Public holidays
About the Employer
BRN/UEN: 198202199E
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