Customer Service Executive
-
Clarke Quay MRT, Singapore River
Spaces Clarke Quay, Singapore, 058267
- Full Time
- 5 Day Week
S$2500 - 2600 / month
Customer Service:
- Manage high volume of phone calls, online platform and social media and provide response to all while maintaining high quality of services and performance standards.
- Answer enquiries and provide information pertaining to queries, complaints and feedback
- Schedule appointments for customers who inquire.
- Handle customer complaints and ensure timely resolution within required guidelines.
- Ensure optimal level of customer satisfaction at all times
- Escalate and work with various team for complicated issues, and ensure issues are resolved properly
- Provide ideas to improve customer experience
- Continuously aim to provide a satisfactory response to guests in accordance with key performance indicators.
- Daily report to be submitted and tally daily
Ecommerce:
- Manage daily orders in detailed manner without any errors.
- Provide Customer Service via Email by answering all customer emails in timely manner.
- Ensure parcel is packed nicely and arrange for delivery vendor for pick up
- Liaise with Lab and shops for stock and lenses arrangement
- Ensure sales are tally with the daily sales
- Liaise with customers via email or message for updated prescription
Requirements:
- Min diploma holder in any fields
- At least 2 years working experience in customer service and communication roles in a fast-paced environment
- Excellent written and verbal communication skills
- Hands-on, a multi-tasker who is detailed, patience, analytical and a problem solver
Interested applications are invited to send your updated resume in MS Word format via Apply Now.
We regret only shortlisted applicants will be notified.
About the Employer
BRN/UEN: 201308429G
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