Senior Officer, Venues Experience
-
City Hall MRT, Downtown Core
11 Empress Place, Singapore, 179558
- Full Time, Contract
- Shifts
S$2800 - 3000 / month
As a Senior Officer, Venues Experience, you will play a key role in delivering exceptional visitor and audience experiences across our venues. From managing front-of-house operations and leading tours to supporting performances and special events, you'll help create memorable experiences for thousands of visitors each year.
Why Join Us?
- AWS (13th Month Bonus)
- Annual Performance Bonus
- Annual Salary Increment
- Overtime Payment
- Medical, Dental & Insurance Benefits
- Flexible Benefits ($400 annually)
- Development & Growth Opportunities
Job Scope
- Lead front-of-house operations during performances and events.
- Coordinate ticketing, ushering, audience management and venue readiness.
- Supervise and brief casual ushers and event support staff.
- Conduct venue tours and engage visitors from diverse backgrounds.
- Handle visitor enquiries, feedback and incident management.
- Serve as Duty Manager during assigned shifts, including weekends and public holidays.
- Support VIP visits, event organisers and venue hirers.
- Work closely with internal teams to ensure smooth event execution.
- Prepare post-event reports and operational documentation.
- Support usher recruitment, training and scheduling.
What We're Looking For
- Diploma or equivalent qualification with relevant experience.
- Minimum 3 years of experience in customer service, hospitality, venue operations, tourism or event management.
- Minimum 3 years of experience conducting guided tours or public engagement activities.
- Strong communication and interpersonal skills.
- Comfortable engaging visitors, patrons, VIPs and corporate guests.
- Ability to remain calm and professional in a fast-paced environment.
- Experience leading teams, casual staff or volunteers is an advantage.
- Knowledge of venue operations, events or hospitality services is preferred.
Additional Information
- 2-year Contract Position
- Shift work required (Day/Afternoon Shifts)
- Weekend and Public Holiday duties required
- No overnight or graveyard shifts
About the Employer
BRN/UEN: 200210647W
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