Mandarin Speaking Customer Support Specialist | Entry-Level Welcome | East
-
Kembangan MRT, Bedok
Blk 750D, ESR Biz Park @ Chai Chee, 750D Chai Chee Road, Singapore, 469004
- Full Time
- 5 Day Week
S$2500 - 3300 / month
Working Hours: 8 AM to 5:30 PM (Monday to Friday)
Attractive Basic Salary + Monthly KPI Incentive
Training Period: up to 4 weeks (Required to pass certification)
Commencement Date: 10 Nov 2026
What is your mission?
You’ll help us deliver excellent service to our partner brands by performing these tasks:
- Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc.
- Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
- Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards.
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
- Build sustainable relationships and engage customers by taking the extra mile.
- Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
- Diploma or GCE ‘O’ Level with 2 years of experience in handling contact centre cases in a call centre/ service industry environment.
- Effectively bilingual and articulate with a strong command of spoken and written of English and Mandarin to liaise with Mandarin speaking customers.
- Proficient in MS Office applications with excellent keyboard skills
- Possess good customer handling skills with a positive mindset
- Strong time management skills and motivation to exceed expectations.
- Comfortable working with computers and multiple systems.
About the Employer
BRN/UEN: 199507681R
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