IT support
Job Summary
We are seeking a dedicated IT Support Assistant to join our team in Singapore. You will provide first-line technical assistance to colleagues, ensuring systems run smoothly and issues are resolved promptly. We value merit, welcome diverse backgrounds, and support a healthy work-life balance.
Job Description
- Respond to helpdesk requests via phone, email and ticketing system, diagnosing and resolving hardware, software and network issues or escalating them where necessary.
- Set up, configure and maintain computers, printers, mobile devices and user accounts, including onboarding and offboarding of staff.
- Maintain accurate records of IT assets, incidents and solutions, and contribute to user guides and knowledge-base articles.
- Support routine system updates, security checks and backups in line with company policies.
Job Requirements
- Diploma or higher in Information Technology, Computer Science or a related field, or equivalent practical experience.
- Working knowledge of Windows, Microsoft 365, basic networking and common troubleshooting techniques.
- Strong communication and customer service skills, with the ability to explain technical matters clearly to non-technical colleagues.
- Organised, collaborative and keen to learn; relevant certifications (e.g. CompTIA A+) are an advantage but not essential.
About the Employer
NORVEXA PTE LTD
BRN/UEN: 202625506G
BRN/UEN: 202625506G
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