Guest Service Team Leader / Guest Service Ambassador (Front Office)

Location:
Nicoll Highway MRT, Downtown Core
ParkRoyal Serviced Suites Singapore, 7500A Beach Road, #01-345/346, The Plaza, Singapore, 199591
Map
Job Types: Full Time
Timing/Shifts: 5 Day Week

S$2200 - 3200 / month

Provide professional, courteous, and efficient level of service to all internal and external guests in line with the Standard Operating Procedures. Ensuring a high level of liaison is maintained between front office and all other departments within the hotel.
Allocating the room assignment, reviewing of arrival, VIP’s, amenities, and special requests. Coordinates and communicates with relevant departments to ensure all preference and special request are met.
To assist the Manager in providing direction, and management of room’s inventory for the Front Office with the objective of ensuring room types of preferences and accommodation is made available upon guest arrival.
Deliver a level of personalised service that exceeds not only the expectation of the guests but will add a point of difference from the service provided anywhere else within the Serviced Suites.
A competent working knowledge of the property management systems (PMS) and Standard operating process are required in performing Front Office tasks, processes, and systems such as registration, cashiering and room assignment while adhere to all company credit policies to ensure that all revenue expected will be received.
Coordinate rooms related site inspections required by Sales. Monitors the ‘Manual Hold’ and ‘Work Order’ rooms.
Always present in the guest area during high traffic times to assist the front office employees and to ensure smooth operations. To handle guest complaints and feedback, and action on necessary steps for service recovery. Ensure that DM log is accurately updated.
To check and verify Guest Service Ambassador cashiering and due out at end of every shift in accordance to set forth guidelines and ensure all cash floats are intact. Necessary reports must be completed and signed.
Assist in orientation and training of new hires.
Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay experience.