Service Ambassador
-
Hougang, North-East Region
BreadTalk IHQ, 30 Tai Seng Street, Singapore, 534013
- Part Time, Full Time
- 6 Day Week
S$2050 - 3000 / month
The Service Ambassador is responsible for delivering an exceptional customer experience while upholding the company's brand values and service standards. This role involves engaging customers, ensuring satisfaction, promoting products and merchandise, and maintaining a welcoming dining environment.
Key Responsibilities
1. Customer Engagement: Proactively welcome and assist customers, manage seating, conduct table visits, gather feedback, handle enquiries, bookings, cake orders and delivery arrangements. Guide customers in using SOK for ordering and payment.
2. Service Recovery: Handle customer feedback and complaints professionally and empathetically. Resolve issues promptly, follow up when necessary, and escalate complex matters to management.
3. Sales & Promotion: Demonstrate product knowledge, recommend products, promote merchandise and campaigns, and identify opportunities for upselling and cross-selling to achieve sales targets.
4. Outlet Operations: Maintain cleanliness and presentation of dining areas, displays and equipment. Assist with food preparation, replenish products, and comply with food hygiene, health and safety standards.
5. Cashiering: Operate POS systems, process payments, discounts, vouchers, returns and voids accurately. Perform cashier opening and closing procedures and prepare cash deposits according to SOPs.
6. Brand & Teamwork: Uphold brand standards, demonstrate ownership and initiative, and work collaboratively to ensure smooth daily operations and excellent customer service.
Requirements
- Friendly, outgoing and people-oriented personality.
- Good English communication and interpersonal skills.
- Strong customer service mindset with a positive and empathetic attitude.
- Sales-driven, with confidence in recommending and promoting products.
- Responsible, proactive and adaptable in a fast-paced environment.
- Able to multitask and work well in a team.
- Willing to work shifts, weekends and public holidays
About the Employer
BRN/UEN: 200302045G
Share this to your friends
A few more jobs you might be interested in
📦 Warehouse Assistant | $13/HR | Transport from Boon Lay | 3–6 Months | Mon–Fri -FJW
- Part Time, Full Time, Contract
- Jurong West MRT, Jurong West
Last updated on 05 Nov 2026
S$ 13 per hour
🟥TEMP WAREHOUSE CREW X 10🟥 💰UP TO $13/HR 🫰🏻
- Contract
- Geylang Bahru MRT, Kallang
Last updated on 05 Nov 2026
S$ 12 - 13 per hour
📦 E-Commerce Operations Assistant | $13/HR | 3 Days/Week | Office Environment | Tai Seng -FJW
- Part Time, Contract
- Tai Seng MRT, Hougang
Last updated on 05 Nov 2026
S$ 13 per hour
🚢 Customer Service Executive | $2,800–$3,100 | Logistics/Marine | 5 Days | Jurong East -FJW
- Full Time
- Singapore
Last updated on 05 Nov 2026
S$ 2800 - 3099 per month
📦 Material Handler x50 | $13/hr + $15 Shift Allowance | Fixed Shift | Free Meal | Boon Lay 💻📦—FJW
- Part Time, Contract
- Jurong West MRT, Jurong West
Last updated on 05 Nov 2026
S$ 13 per hour
📦 🏭Start ASAP! Medical Product Checker | Morning/ Night Shifts available! 🏭📦 -FJW
- Full Time, Contract
- Various Location
Last updated on 05 Nov 2026
S$ 1900 - 2200 per month
📷❄️ Production Operator x6 | $11/hr | Aircon Environment | Training Provided | Kallang - FJW
- Part Time, Contract
- Boon Keng MRT, Kallang
Last updated on 05 Nov 2026
S$ 11 per hour
📍TEMP WAREHOUSE (UNTIL FEB 2027 📦 | $12 PER HR✨| 12 HOURS | AIR CON💨| WITH FRIENDS )
- Part Time, Full Time, Contract
- East Region, Singapore
Last updated on 05 Nov 2026
S$ 15 - 20 per hour
🍪🍫 TEMP PACKER ( $15 PER HOUR | 📍AIRPORT | MIN 5 DAYS)
- Part Time, Full Time
- Changi Airport MRT, Changi
Last updated on 05 Nov 2026
S$ 12 per hour
✈️ AIRCRAFT TECHNICIAN (TRAINING COURSE PROVIDED ✨ / NO EXP NEEDED 💪 / DEC INTAKE)
- Full Time
- East Region, Singapore
Last updated on 05 Nov 2026
S$ 2400 - 3000 per month
Back 
