Visitor Experience (Part timer at Singapore Air Force Museum)
-
Paya Lebar MRT, Geylang
Republic Of Singapore Air Force Museum, 400 Airport Road, #01-9A, PAYA LEBAR AIR BASE, Singapore, 534234
- Part Time
- Shifts
S$12 - 14 / hour
BENEFITS
- Part-time Incentive allowance - Eligibility is subject to meeting the minimum monthly working hours requirement
- Overtime payment
- Staff discount at the Company's retail and F&B outlets
- Singapore Discovery Centre membership (you may refer to our website for the full list of membership benefits)
- Transport reimbursement - Provided for duties performed outside official working hours
- Opportunity to convert to full-time – Subject to availability of position and good performance
RESPONSIBILITIES
- To create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM) and ensure that SAFM’s narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction.
- Represent SAFM in creating the best experience for guests
- Manage guests' needs & expectations
- Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities / games.
- Performs operational roles in various stations such as:
- Ticketing Reception, F&B and Retail
- Exhibitions / Galleries
- Theatre, Playground
- Prepare and facilitate fun and exciting indoor/outdoor activities
- Provide the first level of service recovery
- Responsible for ticketing numbers consolidation & POS reconciliation
- Ensure the serviceability of exhibits, facilities and equipment by performing routine checks and basic corrective measures.
- Prioritise guest safety and perform first aid if necessary.
- Training is provided for the leading of tours & activities/games
REQUIREMENTS
- Guest-centric and service oriented
- Enthusiastic in learning and performing a variety of operational & admin work tasks
- Patient & tactful when handling challenging situations
- Enjoys interacting with people from diverse backgrounds
- Comfortable with speaking to an audience
- Excellent time-management
- Fluent in English and another language
Uniform provided.
About the Employer
BRN/UEN: 199307558M
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