Front Desk and Customer Service Officer

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Location:
Geylang Bahru MRT, Kallang
Aftershock PC Service Centre, 996 Bendemeer Road, #03-01, Singapore, 339944
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Job Types: Full Time
Timing/Shifts: 5 Day Week

S$2000 - 2500 / month

AFTERSHOCK PC is a custom PC builder specialising in high-performance desktop computers and gaming systems. We are passionate about delivering quality products, reliable technical support, and excellent customer service to our customers.

Key Responsibilities

Customer Service & Front Desk

Welcome and assist walk-in customers professionally and courteously.
Handle enquiries regarding products, warranties, repairs, and servicing.
Assist customers with PC system drop-offs and collections.
Verify customer details and ensure proper documentation.
Explain service findings, quotations, and recommendations when required.
Handle customer concerns professionally and escalate complex cases when necessary.

Service Centre Operations

Create and update service tickets accurately in the internal system.
Coordinate with technicians and internal teams on service progress.
Follow up on systems pending collection and provide updates to customers.
Assist with warranty claims and related documentation.
Ensure customer information and service records are properly maintained.

Administrative Duties

Assist with invoice verification and general administrative tasks.
Maintain proper filing and record keeping.
Perform other ad-hoc duties assigned by Management.

Job Requirements

Minimum GCE 'N' Levels, 'O' Levels, NITEC, Higher NITEC, Diploma, or equivalent.
Previous customer service experience is an advantage.
Basic knowledge of PC hardware and troubleshooting is a plus.
Good communication and interpersonal skills.
Able to handle customer concerns calmly and professionally.
Proficient in Microsoft Office applications.
Positive attitude, willingness to learn, and a strong sense of responsibility.
Able to multitask and work well with a team.
Only Singapore Citizens and Singapore Permanent Residents (PR) are eligible to apply