🔍 Fraud Investigator (Banking) | Up to $4,500/Month + 1-Month Completion Bonus
-
Toa Payoh MRT, Toa Payoh
Toa Payoh MRT Station (NS19), 510 Lorong 6 Toa Payoh, Singapore, 319398
- Contract
- 5 Day Week
S$3000 - 4500 / month
Join a bank’s Fraud Resolution Team and help resolve customer complaints involving scams, blocked cards, declined transactions and account restrictions.
💰 Salary: Up to $4,500/month + 1-month completion bonus
📍 Location: Toa Payoh
📆 Contract: 1 year
What You’ll Do
- Investigate fraud and scam complaints from start to finish, reviewing transaction records, fraud alerts and customer interactions.
- Check whether fraud prevention controls were applied correctly and write clear findings backed by evidence.
- Review scam relief requests and recommend suitable options for affected customers.
- Work with internal teams to resolve cases within service timelines and keep case records up to date.
What You’ll Need
- Diploma or degree in Banking, Business, Finance, Law, Criminology, Risk Management or a related discipline.
- Strong analytical and report-writing skills, with the ability to review evidence objectively.
- An understanding of fraud prevention, scam risk, and card or banking operations.
- Experience in fraud operations, investigations, complaints handling, customer advocacy or banking operations is an advantage.
- Proficiency in Excel, Word and PowerPoint.
📩 Apply with your résumé, relevant case-handling experience and earliest available start date.
Yieo Ming Chuan | R26163436
Associate Consultant
RecruitFirst Pte Ltd
EA License No: 13C6342
About the Employer
BRN/UEN: 201302617D
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