Guest Service Officer (Serviced Residences by Far East Hospitality)
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Clementi MRT, Clementi
+ 4 个其他
- 全职
- 班次
Summary
This position required to provide excellent guest service, ensure room security, and maintain a courteous environment. Collaborate closely with the Residence Manager to create memorable guest experiences.
*******ONLY SINGAPOREANS MAY APPLY********
Responsibilities
- Work closely with the Residence Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
- Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
- Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures.
- Maintain good guest relations with in-house guests at all times. Project a courteous and hospitable attitude.
- Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary. Write glitch reports when required.
- Ensure guest room security, emergency, and fire procedures are followed. Encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
- Be familiar with SR facilities, functions, major city attractions and events. Provide guests with accurate information as requested. Maintain a professional and courteous working relationship with all hotel personnel, ensuring effective communication.
- Maintain a well-groomed appearance and a tidy work area. Keep personal grooming at the highest standard.
Requirements
- O-Level or equivalent
- Willing to work rotating shifts, weekends and Public Holidays
- Positive attitude with outgoing personality and good communication skills
- Experience in hospitality and knowledge of HMS will be advantageous
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.
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