Service Ambassador (In Room Dining)

Key responsibilities

• Answer In Room Dining calls promptly and professionally, accurately taking food and beverage orders and advising guests on menu items, promotions, and dietary options.
• Input orders correctly into the POS system, relay special requests clearly to the kitchen, and confirm expected delivery times with guests.
• Set up trays and trolleys according to hotel presentation standards, checking orders for accuracy and completeness before delivery.
• Deliver orders to guest rooms in a timely, courteous manner, in line with service time standards, and set up in-room dining as requested.
• Explain menu items, condiments, and billing to guests at the point of delivery, and process payment or charge to room account accurately.
• Retrieve used trays and trolleys from corridors and guest rooms promptly to maintain floor cleanliness and hygiene standards.
• Handle guest requests, preferences, and complaints professionally, escalating to the Supervisor or Manager where necessary.
• Maintain cleanliness and organisation of the In Room Dining pantry, service areas, and equipment, adhering to hygiene and food safety standards.
• Monitor stock levels of amenities, condiments, and service supplies, and inform the Supervisor of shortages or replenishment needs.

About you

• Prior experience in F&B service, room service, or a similar guest-facing hospitality role is preferred; fresh graduates with a strong service attitude are welcome to apply.
• Familiarity with POS systems and basic cash/billing handling.
• Good communication skills in English; additional languages are a plus for guest interaction.
• Well-groomed, courteous, and guest-service oriented, with the ability to remain composed during peak periods.
• Physically able to carry trays/push trolleys and stand or walk for extended periods.
• Willing to work on a rotating shift basis, including nights, weekends, and public holidays.