Call Centre Agent (Inbound)
-
Changi Airport MRT, Changi
Prison Link Centre (Changi), 990 Upper Changi Road North, Singapore, 506968
- 全职
- 5.5天工作制
S$2000 - 2300 / 每月
Responsibilities:
- Handle inbound and outbound calls related to stakeholder matters, visit bookings, policies, procedures and general enquiries.
- Provide clear and accurate information in accordance with client’s guidelines & ensure compliance with data protection, security and operational procedures.
- Assist callers with appointment scheduling, visit arrangements and document verification.
- Escalate complex, sensitive or security-related matters to relevant officers or departments.
- Maintain strict confidentiality of stakeholder and organisational information.
- Record and update case details accurately in the system.
- Manage feedback, complaints and appeals professionally and empathetically.
- Support administrative duties such as data entry, report generation and follow-up coordination when necessary.
- Adhere to service level standards and performance KPIs.
- Verify caller identity and authorisation before releasing any controlled information.
- Manage difficult or confrontational callers professionally while maintaining authority and control.
Requirements:
- Minimum GCE'O' level qualification or equivalent
- Minimum 1 year experience in a call centre setting is advantageous
- Proficient in relevant computer applications i.e. Microsoft Office
- Able to speak and write more than one language
- Must be able to handle stress extremely well
- Good verbal communication skills
Other Information:
- Monthly basic salary range of $2,000 to $2,300
- Employment is subject to confirmation after 12 weeks of probation
- Training is provided
- Official working hours are from Mondays to Fridays, from 8.30am to 5.30pm, and Saturdays from 8.30am to 12.30pm
- Workplace is at Upper Changi area of Singapore (more information during the interview)
- Recruitment is subject to background check and clearance
还有几份你可能感兴趣的工作
Butler Command Centre (Call Centre)
- 全职
- Bayfront MRT, Downtown Core
上次更新于 17 9月 2026
S$ 3200 - 3400 每月
$15.95/hr | Govt Customer Service / Call Centre | Office Hours | Work-life balance!
- 全职, 合约
- Novena MRT, Novena
S$ 14.5 - 16 每小时
✨6 Months - 1 year✅ Call Centre Agent x Many☎️ up to $2800✅ Ubi 📍FAST FEEDBACK👍🏻WA 88475776
- 全职, 合约
- Ubi MRT, Geylang
上次更新于 16 9月 2026
S$ 2600 每月
📞 Customer Service /Call Centre Agent ✅ $2600 | Stable 🕛Can start 5 Oct!👍🏻 WA 88475776
- 全职, 合约
- 多个地点
上次更新于 16 9月 2026
S$ 2500 - 2600 每月
📞 CALL CENTRE OFFICER @ CENTRAL [RESUME BOOSTER | NO EXP REQUIRED | 5 DAYS] - ABT
- 全职, 合约
- 多个地点
S$ 2500 - 2900 每月
PM CALL-CENTRE OFFICER from 8AM (8HOURS SHIFT)/ $2600 - $3800 + SHIFT ALLOWANCE /5 DAYS/BANKING
- 全职, 合约
- 多个地点
上次更新于 13 9月 2026
S$ 2700 - 3800 每月
🤵📞CALL CENTRE AGENT (5 DAY WORK WEEK | FULL-TIME / PART-TIME | 💰EARN UP TO $3,000 | APPLY NOW)
- 兼职, 全职, 合约
- Aljunied MRT, Geylang
上次更新于 13 9月 2026
S$ 2100 - 3000 每月
返回 
