Duty Manager

Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

Our Expectations:

• Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.
• Attend to guests' request and queries promptly and professionally.  Handle all guests’ feedback with tact and diplomacy.
• Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service. 
• Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.
• Conduct audit on core functions and practices to ensure that all quality standards are compile.
• Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.
• Prepare reports and daily logs, highlighting key operational issues to Management.
• Induct and train all new Associates in their respective areas of work
• Identify training needs and work closely with Learning & Development Manager to identify training opportunities.

Talent Profile

• Possess a Diploma in Hospitality Management or a related discipline

• Minimum 2 years of hands-on experience as a Hotel Duty Manager in an upscale or internationally branded hotel (4-star rating or equivalent scale/standards).

• Prior experience or familiarity with Hospitality systems such as Opera Cloud, HotSoS, and StayPlease is preferred.

• Proficiency in spoken Mandarin is required to handle inquiries and communicate effectively with Mandarin-speaking hotel guests

• Possess a strong attention to detail, with proven time management and multitasking capabilities in a fast-paced environment

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.