Customer Service Officer (CC)

Featured
  •  
    Tanjong Katong MRT, Marine Parade

    Katong Shopping Centre, 865 Mountbatten Road, Singapore, 437844

    Map

  •   Full Time
  •   5 Day Week

S$2000 - 2500


JOB DESCRIPTION:

Responsible for providing excellent customer service and support through rendering assistance to callers by addressing their queries, feedback and requests.

Understands the information provided and advises the callers on appropriate actions to be taken in accordance with the established Standard Operating Procedures (SOP).

Identifies and executes appropriate solutions to address customer queries, feedback and requests.

Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards.

Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients’ system.

Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices.

JOB REQUIREMENT:

At least GCE ‘O’ Levels or equivalent

2 years of working experience in the customer service or Control Centre roles is preferred

Excellent customer service and communication skills

Proficient in Microsoft Office tools (Excel and Word)

Required to work rotating shifts due to 24/7 operations of Control Centre

About the Employer

CBM PTE. LTD.
BRN/UEN: 197100922N
View employer profile

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