Call Centre Team Lead (6 months) #TJTL
Responsibilities:
• Support execution of daily channel operations.
• Handle enquiries, escalations and issue resolution.
• First point of contact for channel issues.
• Troubleshoot operational problems.
• Maintain knowledge base.
• Support QA and training.
• Provide process improvement feedback.
• Maintain operational records.
• Coordinate with stakeholders.
• Prepare reports and metrics.
Requirements
• Minimum GCE 'O' Levels or Diploma holder.
• Preferably with 2 to 3 years of relevant call center experiences and with supervisory experiences.
Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]
EALicense No: 99C4599
About the Employer
BRN/UEN: 199601303W
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